myMoat is the quickest and easiest way for you to contact us. You can also pay your rent at any time of day, report repairs and more. Just log in to your myMoat account.
Want to find out more about myMoat, its features, and how to use them? Head over to the 'Help with myMoat' page for more information.
You can contact us between 8am and 5pm, Monday to Friday.
General enquiries (with a call back feature if we don't answer your call within 30 seconds): 0300 323 0011
Ashford Borough Council tenants at Stanhope only: 01233 647396
If you live in a new-build Moat property at Stanhope, please call our general enquiries line: 0300 323 0011
Tenancy fraud hotline: 0300 323 0186
Or you can text us on: 07786 202 505
Save travel, postage and emails by using our web chat to speak to us online between 8am and 5pm. Use the blue chat link on the bottom right hand side to type in your details and hit the submit button to begin the conversation.
If you're deaf or hard of hearing and use British Sign Language (BSL), please click on the image below. You'll be connected via video call to a BSL interpreter, and your interpreter will connect you to Moat's Customer Service team. You'll need a working webcam or phone camera for this service.
General enquiries (we aim to respond to your email within 5 working days): [email protected]
Stanhope enquiries: [email protected]
Anti-social behaviour reporting: [email protected]
Tenancy fraud reporting: [email protected]
Data protection enquiries, requests and complaints: [email protected]
MP and Councillor enquiries: [email protected]
Press and media enquiries: [email protected]
You can also visit us in person at our central office in Dartford or our regional offices.
We’re committed to providing you, our customers, with the best possible services by taking into account your diverse needs in the design and delivery of our services and communications.
To ensure that our services, facilities, complaints process and opportunities for customer engagement and influence are accessible and inclusive, we’ll provide the following where needed:
We’ll also ensure that our office reception areas and any rooms used for meetings that include customers are accessible for disabled people / people with disabilities including wheelchair users, and that they have working hearing loops (sometimes also called audio induction loops).
If you need us to provide you with anything in an alternative format or need us to arrange an interpreter, you (or someone making the request on your behalf) can ask us to do this using any of the contact details above. To give us the best chance of being able to arrange this in time, please give us as much notice as possible.
