Welcome to Moat

As the cold weather sets in, we’ve launched a new damp and mould awareness campaign called "Spot It, Report It, Sort It" to help you identify and address damp and mould issues in your home this winter.

As part of the campaign, we’ve created a new information video and guidance. You can watch the video here or click on the read more button below.

Together we can keep your home dry, safe and mould-free.

We are carrying out home improvement surveys on our rented homes and communal areas. These surveys are a visual inspection by specialist surveyors of the inside and outside of your home to help us understand its current condition and allow us to plan for future maintenance and improvement works. You will receive a letter from us when surveys are due to take part in your area. 

Please help us to keep your home safe and a comfortable place to live for you and your family by being available for appointments and letting us carry out these surveys. If you're unsure of the legitimacy of a letter or visit regarding this, please contact us.

With more people using e-bikes or e-scooters to get around, it is important to know how to charge their batteries safely and correctly. Like many electrical items they are powered by lithium batteries, which are used safely by millions of people every day, however it’s important to be aware of fire safety advice when charging your battery.

Find out more below and watch this video from FireEngland.

We will be carrying out energy efficiency upgrades to 103 customers’ homes in London and 386 in Essex. In light of rising energy costs, this project will have a hugely positive impact on our customers, helping them to keep energy usage and costs down, making their homes warmer and draughtproof, and reducing carbon emissions.

To help us learn what you, our customers, think of your home and the services we provide you we’ve launched a Moat Customer Satisfaction Survey. 

The surveys will be carried out monthly by a company called TLF Research, either by telephone or via email. If you are contacted to participate in the survey it will take around 5-10 minutes to complete. To find out how your valuable feedback will make a difference click the link below!