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FULL CONSENT Sam Handshake Straightened Taken 07.05.26

Somewhere you can call home. It's what we do.

We provide safe, affordable homes that make a real and lasting difference by supporting wellbeing, opening opportunities and helping our customers and communities thrive.

I rent my home I'm a shared owner I own my home

Latest update

Welcome to our new look website!

We've redesigned our website to make it quicker and easier to find the information, support and services you need.

And there’s more on the way... Soon we’ll be launching a new and improved myMoat, our customer portal. The new myMoat will make it easier to manage your home online, with clearer navigation, real-time updates and a more personalised experience. 

Go to myMoat Find out more Take a sneak peek at the new myMoat

Latest News

Latest News

An update on our repairs service

Lanier Doyle, Head of Repairs Partnering gives an update on our current repairs service while preparing to launch a new long-term service later this year.

Read the article
Lanier Doyle - Head of Repairs Partnering

What do you want to do today?

Moat Customer Catch Up All 3 Summer 2026

Just landed - your latest edition of Customer Catch-up!

We've refreshed our customer newsletter to make it more relevant for you, with tailored content focused on the issues, services and updates that matter most to you. We hope you enjoy reading it!

What’s inside:

  • Repairs service update: Where we’re at now and where we’re heading.
  • The Big Door Knock 2026: Find out what we heard at our annual Big Door Knock.
  • Our new Corporate Strategy: Read how you’ve helped shape our five-year plan.
  • More than a home: Discover how we can provide tailored support to meet your individual needs.
Visit our newsletter page to read the summer edition

How we're performing

Our monthly repairs performance update

18
Trending downward

the average number of days for a routine repair.

Last month: 19 days

98 %
Trending upward

of our emergency repairs are completed within 24 hours.

Last month: 95%

85 %
Trending upward

of our customers are satisfied with their completed repair.

Last month: 85%

Published: Tuesday 11 August 2026

Next Update: Wednesday 09 September 2026


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Help us to support you better

We've committed to improving our services by tailoring them to your needs. To do this, we'd like you to let us know if any members of your household have any vulnerabilities and disabilities.

Please take a few minutes to update us via your online customer account, myMoat. Don't have an online account? Click here to sign up to myMoat. You can also call us on 0300 323 0011 to update your information.

Find out why your information matters
MOAT Big Door Knock 2026 David And Sally 2

A new strategy shaped by you

We’ve launched a new Corporate Strategy – Homes that Build Futures – to guide us over the next five years. It sets out what we need to achieve for you and your communities, how we’ll make that happen and the right order we need to do it all in.

Our strategy shows you what we’re doing to improve services for everyone and where we’ll be investing the rent that you pay us. And, because it’s shaped by your feedback, it ensures your priorities are our priorities too.

Find out more about our strategy here