Our new estate services contract

Our current grounds maintenance contract with idverde ends on 12 May 2024. You told us what changes you want to see in the new contract and, based on your feedback, we’re changing from one single provider to four local providers – one in each of the regions where we have homes. This will reduce the size of the contracts to allow a more flexible service that’s tailored to your community and easier to manage, keeping service standards high. 

Working with our Customer Advocates, we’ve evaluated all bids for the new contracts, and we intend to award the contracts to:

We’ve also evaluated bids for tree surgery services on your estates and we intend to award these contracts to:

We’ll be completing some legal processes before we can confirm the award, including consulting with our leasehold customers through the Section 20 process. All customers who have received a Section 20 Notice will have until 6 February 2024 to give their feedback on the outcome of the tender, also known as ‘observations’.

The start of the contract

After the Section 20 consultation, we intend to start working closely with our successful suppliers in February 2024 to make sure everything is ready for the new contract to start on 13 May 2024. This will include introducing suppliers to the customers they’ll serve, setting up systems, training operatives, visiting estates to understand what work is needed, and setting up processes for how the service will be managed and monitored.

What the new contracts cover

Under the grounds maintenance contract, our new partners will maintain the communal gardens, landscaping, paths, verges and car parks that Moat owns. This includes cutting and collecting grass, tidying plant beds and borders, pruning hedges, collecting leaves, spraying weeds, and removing litter from car parks.

Under the tree surgery contract, our new partners will monitor trees on Moat-owned land and provide tree trimming and tree removal services when needed.

About the Section 20 process