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Your voice matters: Share it with us!
We know you’re the expert when it comes to living in your home and community. That’s why your voice is so important to us. Whether you have a few minutes to spare for a quick survey or want to take on a more regular commitment, there’s something for everyone. By letting your voice be heard, you’ll be playing a key role in shaping the future of Moat and ensuring we deliver a great experience for everyone. Sound good? Then keep reading to find out how you can share your voice and influence how we deliver the services you receive.
Become a decision-maker
Are you passionate about making a real difference? Join our new Impact and Action Group and have a direct link to our Board and senior management. You’ll meet regularly to oversee customer insights and ensure your experiences influence our service design. This paid role is opening for applications soon – keep an eye on the careers page on our website. Or, if you’d prefer a more flexible commitment, consider joining our Scrutiny Panel. Share your lived experiences and provide recommendations on specific service areas through one-day workshops or longer projects.
Share your feedback
No time for a long-term commitment? Not a problem! Join our Customer Advocates team and complete surveys, review policies, and participate in workshops whenever it suits you. Help us make our communications crystal clear by joining our Editorial Review team. Or, if you’re keen to have your say on our repairs service, join our Repairs Procurement Sounding Board.
Get hands-on
Want to get out and about in your community? Join our Neighbourhoods teams on their monthly estate inspections and help identify repairs, potential issues, and monitor our cleaning and gardening services. Or join our Repairs Forum or our new Estate Services Forum to monitor and improve our services directly.
Create your own community
Fancy starting your own residents’ association? We’re here to support you every step of the way. A residents’ association is a fantastic way to have a stronger voice on the issues that matter most to your community, as well as organise social activities.
Making it easy for you to get involved
Each year, thousands of our amazing residents kindly share their experiences and insights, helping us improve our services and make your communities even better places to live. We want to make it as easy as possible for you to get involved. We often cover travel, childcare and carers expenses, offer digital options to participate, and provide training support when needed. We’re always looking for new ways to work with you, so if you have any ideas or suggestions, please get in touch with us. We’d love to hear from you.
