Home

Our Performance

Our performance

What the numbers say about your experience of living in a Moat home.

Tenant Satisfaction Measures for 2023/24

In April 2023, the Regulator of Social Housing introduced a new requirement for all social housing landlords, like us, to annually report on a set of measures that show how well we’re doing at providing quality homes and services. These are called Tenant Satisfaction Measures.

They measure our performance by asking for your feedback on 22 areas of our service covering the condition of your home, your repairs service, building safety, complaints, customer engagement, and neighbourhood management. Some of these measures are based on feedback from you - the rest is from data we collect as a business.

Over the course of the year, we’ve spoken to 2,684 customers, both tenants and shared owners, to get honest feedback on their experience with us. You've rated our services, your home and your neighbourhood, giving a clear picture of how we’re doing to meet your expectations and where we need to take action.

Just want to see the numbers? No problem! Click here to download the results.

Here's how we've done...

How Tenant Satisfaction Measures work