Contact us

Should you need to, you can contact us using any of the following ways listed below.

We'd love to hear from you

We believe in the power of listening to our customers. Your feedback is highly encouraged and deeply appreciated. Whether you have suggestions, concerns, or compliments to share, our dedicated team is ready to engage with you.

Click here to tell us what you think


MyMoat is the quickest and easiest way for you to contact us. You can also pay your rent at any time of day, report repairs and more. Just log in to your MyMoat account

Want to find out more about MyMoat, its features, and how to use them? Head over to the MyMoat page for more information.

Web chat

Save travel, postage and emails by using our web chat to speak to us online between 8am and 5pm. To use web chat just click here and another screen will open up, type in your details and hit the submit button to begin the conversation.

By email

customer@moat.co.uk (General enquiries) 
stanhopecustomer@moat.co.uk (Stanhope only) 
asb@moat.co.uk (Anti-social behaviour reporting only) 
tenancyfraud@moat.co.uk (Tenancy fraud reporting only)

mpandcllrenquiries@moat.co.uk (MP and Councillor enquiries)
media@moat.co.uk (Press and media enquiries)

By telephone

You can contact us between 8am and 5pm, Monday to Friday. 

0300 323 0011 (General enquiries)
01233 647 396 (Ashford Borough Council tenants at Stanhope only)
0300 323 0186 (Tenancy fraud hotline)

If you live in a new-build Moat property at Stanhope, please call our general enquiries line.

By text

Text us on 07786 202 505