Manage your MyMoat account

MyMoat is the quickest, easiest way to contact us and manage
your account. Find out about all the features MyMoat offers, view step-by-step guides on how to use it, and sign up here.

Sign up to MyMoat

Managing your account has never been easier than with MyMoat.

Our easy-to-use online portal is jampacked with features, giving you 24/7 access to your account where you can report a repair, make a payment, request refunds and much more. With 37 features at your fingertips, MyMoat is a safe and secure platform that allows you to manage your account with peace of mind.

When you register for your MyMoat account, not only will you have access to lots of our services all in one place, but you’ll also have a chance to win £100 in Amazon vouchers. Simply click here to sign up today and be automatically entered into our free quarterly prize draw.*

Thousands of our customers already use it and love it, why not join them?

Checking the status of your repair

Did you know, you can check the status of your repair on MyMoat in as little as two clicks? Simply log into your account, click into “my records” to view your repair history, then click into the specific job to find out the status of your repair. It's as easy as that!

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Mymoat Check Repair Status
Make a payment

You can pay your rent in a just couple of clicks with MyMoat. This video guide shows you how to access the payment feature and the details you need to have to hand to complete a transaction.

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Report a repair

Save yourself time and avoid waiting on the phone by using MyMoat to report your repair. Watch this handy step-by-step guide to find out how to report a repair, add more details and track the progress of the repair.

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Request a refund

Did you know you can request a refund on MyMoat? This video shows you how! Find out where to request a refund, how to check the credit available on your account, and how to complete a request.

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View a breakdown of your charges

You can view a breakdown of charges on your account in as little as one click. Find out how to locate your charges, download a copy, and view a glossary of key terms used in your breakdown in this handy video.

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MyMoat series

Find more helpful videos to get you started on your MyMoat journey here.

MyMoat Series
MyMoat Competition T&Cs

*All MyMoat users who are registered will be automatically entered into the draw. The winner will be selected at random. Opt-out is available. For full terms and conditions, please download the PDF below.

Download the PDF