Mutual exchange

Everything you need to know about swapping your tenancy in a mutual exchange.

What is a mutual exchange?

A mutual exchange is when you swap your home with another council or housing association tenant, often to move to a larger or smaller home or to a different area. When you mutually exchange, you are swapping your tenancy with someone and taking on all conditions of their existing tenancy.

Please take a look at our Mutual Exchange Policy here which outlines our responsibilities and our customers obligation during the mutual exchange process.


Top tips for a successful exchange

  1. Include recent photos and as many details as possible in your advert.
  2. Be ready to answer any questions your potential exchange partner may have and feel free to ask questions you may have about their home and neighbourhood.
  3. To avoid delays, make sure your rent account is not in arrears.
  4. If there are any outstanding repairs that are required in your home, please report them to us.
  5. Be patient as rushing your mutual exchange partner may cause them to back out. Likewise, you should never feel pressured and if you do, please get in touch with us.
  6. Consider all the moving costs, such as costs for van hire, removals, and decorations. Do not book any removals until you have confirmed a date for your mutual exchange.
  7. Carry out your own research on the area you are looking to move to, perhaps by visiting at different times of day or checking the transport network connections/local amenities. If you have any questions, doubts or concerns, please contact us for more information and advice.

Stay safe

Whether viewing someone else’s home or showing your own, we recommend that you take some basic precautions to ensure your safety: 

Please note that either party can cancel the exchange at any point before the assignment documents are signed. It is a criminal offence to pay or receive any payments to carry out a mutual exchange, and tenancy action could be taken if there is evidence to support that an offence has been committed.

If you have any questions, doubts or concerns, please contact us for more information and advice.