Many of the payment options below are accessible via MyMoat where you can make payments at a time of day convenient for you.
Your rent, service charges and any other payments are your responsibility. All of our tenancy agreements and leases require your account to be paid in advance. Advance payments will depend on your frequency of payment - if you pay weekly then you must be a week in advance or if you pay monthly you must be a month in advance.
Our Income and Advice Services team can offer guidance with benefits and budgeting, as well as support with appeals and tribunals. Our friendly team has expert knowledge, a network of contacts, and are happy to talk to you. You can call 0300 323 0011, Monday to Friday, 8am-6pm or email firstname.lastname@example.org Click the link below to find out more about Housing Benefit and Universal Credit.Cost of living support