Webchat temporarily unavailable ×
Webchat is temporarily unavailable. Thank you for your patience as our team work hard to fix this. In the meantime, you can still contact us via email on customer@moat.co.uk or via myMoat.
You may need to move home if your circumstances change such as through the birth of a child or a new job.
If you rent your home, there are a number of options available to you. Click through the menus below to find out more.
You can end your tenancy by giving us written notice, or someone who has legal authority to end your tenancy on your behalf can do this. If you have a joint tenancy, one joint tenant can end the tenancy on behalf of themselves and you.
The amount of notice you’ll need to give will be set out in your tenancy agreement.
To find out more, please read our Ending Your Tenancy Policy.
If you have any queries about ending your tenancy, please contact us.
Your tenancy gives you the right to exchange your home with a tenant from another social rented home who also wants to move. This can be in any area you choose. In order to do so you have to meet certain criteria.
You can find out more about the process and how to apply here.
Housing need changes for many reasons, for advice and assistance with moving to an alternative social housing property, please contact your local authority. To help you find your local authority, visit the government website.
In June 2022, the Government announced their plans to give housing association tenants the right to buy their home outright.
The scheme is still in the early stages of government planning and has not been launched yet. Until we receive further information and details from the Government, we are unable to advise our customers on eligibility criteria or timelines.
We will publish more information on our website once it becomes available. You can also find updates about the scheme on the Government’s Own Your Home website.
If you have any further queries, please contact us by emailing righttobuy@moat.co.uk.
Some Moat customers, particularly those who previously rented from their council (and were living in their home when it transferred from the council to Moat), may already have the Preserved Right to Buy (RTB). Alternatively they may be eligible for the Right to Acquire (RTA) scheme.
For information on the Right to Buy scheme, please refer to our information leaflet. To apply for Right to Buy (RTB), download this application form. You can also refer to our 'how to complete your application form guide' if you are unsure.
For information on the Right to Acquire scheme, please refer to our information leaflet. To apply for Right to Acquire (RTA), download this application form.
You may wish to consider buying a shared ownership home from us. This could either be a brand new home, or a second hand resale home. To find out more, take a look at our sales website at moathomes.co.uk.