Everything you need to know about tenancy changes and permissions for rented customers is below.
To ensure our customers get the best from us we take time to listen so that the decisions we make are fair. We will:
Your responsibilities include, but are not limited to:
Below you will find information about general tenancy and lease changes, pets and lodgers and when you should seek permission from us.
If you rent your home you may be permitted to take in a lodger, as long as you do not overcrowd your home, or there is no restriction with an overall head lease. You should contact us to discuss your request. If you receive Housing Benefit or Universal Credit, your entitlement may change as a result, so you must inform us and the Department for Work and Pensions before going ahead. Permission will not be granted if you are subject to a court order.
We are currently updating our pet policy – if you have any queries or wish to seek permission, please contact us.
There may be occasions where you will need to advise us of changes in your circumstances in accordance with your tenancy or lease. For example; a new relationship, a relationship breakdown or the death of a partner. In these situations you will need to contact us to advise of the change in your circumstances.