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We want your home and communities to continue to be great places to live without fear of harassment, alarm, or distress. But sometimes anti-social behaviour (ASB) and hate crime stops this from happening. And when it does, we want to know about it. Because there are lots we can do to help.
ASB is defined as: ‘Acting in a manner that caused or was likely to cause harassment, alarm, or distress to one or more persons not of the same household’.
Whether it’s aggressive behaviour, nuisance, or illegal activity, we know that ASB can seriously affect the quality of your lives and impact you in different ways. When you report ASB, we treat all reports seriously and we make sure we understand the impact of each incident, treating everyone fairly.
In this section you'll find useful information on what ASB is and how we will investigate and tackle reports of ASB.
This is not a complete list but can be helpful to consider before making a report of ASB.
Anyone could be a victim of a hate crime. A hate crime/incident can be any criminal or non-criminal act which is perceived by the victim or any other person to be motivated by hostility or prejudice based on a person’s disability, race, religion, sexual orientation or gender identity or perceived disability, race, religion, sexual orientation, or gender identity.
A hate crime/incident could be an act such as graffiti, vandalism to a property, name calling, assault, or online abuse using social media.
No hate crime is acceptable. We all have a right to live without fear, hostility, and intimidation from others because of who we are.
We take reports of hate crime seriously and can put measures in place to support you to feel safe, refer you to appropriate agencies for specialist advice, and work with those agencies to provide you with the outcome that suits you best.
You can report it to us:
You can also speak to your Neighbourhood Services Manager or book an appointment to visit our office and meet with us in person.
If you or someone you know is in immediate danger phone the police on 999. If it’s not an emergency but you’d still like to talk to the police, call 101. If you don’t want to speak to the police directly you can contact Crimestoppers. They’ll take all the info but won’t ask for your name or any other personal details.
We understand that speaking up about ASB or hate crime can be worrying, especially if you've been a repeat or vulnerable victim. But please know that we’re here to listen, provide support, and address any issues you're facing.
Your identity will not be revealed to the person you are reporting although due to the nature of some reports it can be obvious who it has come from.
You can choose to remain anonymous, but we’ll be unable to provide you with regular case updates and it may limit our ability to resolve the report.
We will not always be the lead agency to deal with your ASB or hate crime report. Where this is the case, we’ll work closely with the Police, or other agencies, and will keep you regularly updated on any action that is taken. Sometimes this information can be limited due to data protection.
We’ll investigate the report, evaluate the evidence, and take appropriate action to resolve the matter. We always try to resolve issues at an early stage, without the need for legal action. This can include talking to your neighbour, offering advice and support to parties involved, mediation, and written warnings.
Please read our policy for more information on how we will manage your report of ASB.
Mediation is a voluntary process in which an impartial mediator, who is specially trained, helps people to discuss problems and look for solutions. We use independent mediation services. Mediation can help to resolve neighbour disputes involving noise, children, rubbish, parking, animals and in some harassment cases.
We have a responsibility to make sure that all residents can enjoy their home safely and in peace, without experiencing ASB. If you feel there is more that we can do to resolve your ASB report, please tell us and we can investigate it as part of our internal complaints process.
Alternatively, you may contact your Local Authority who can review our response to reports of ASB using a process called an ASB Case Review (also known as a Community Trigger).
The threshold for activating an ASB Case Review is:
The threshold is decided by the relevant Local Authority and each area chooses a lead agency to manage the process, usually the Council or Police. Please contact your Local Authority for more information.
You should only use the ASB Case Review if we have not taken any action after you have repeatedly reported the ASB to us. Activating the ASB Case Review does not interfere with your right to follow our internal complaints procedure; both processes can run at the same time.
Moat works in partnership with agencies, including the Police and local Councils, to tackle and resolve cases of ASB. We will engage fully with the ASB Case Review.