Domestic abuse

You don't have to go through domestic abuse alone - help is available

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Domestic abuse can happen to anyone, regardless of their age, gender, disability, ethnicity or sexual orientation. It takes many different forms, but no one deserves to suffer mistreatment from a partner or family member.

If you are experiencing any type of abuse, please know you are not at fault and there are compassionate people and resources to support you. Approximately 1 in 4 women and 1 in 6 men will face domestic abuse, so you are not alone.

Find out more below about what to do and where to find help if you or someone you know is experiencing abuse.  

What is domestic abuse?

If someone aged 16 or over abuses a current or ex partner or relative who is also aged 16 or over, that is domestic abuse – even if they don’t live with them. Domestic abuse can happen anywhere – inside your home, elsewhere or online.

Please click on each word below to find out what this may look like:

Our Commitment

To show our ongoing commitment to supporting any of our customers or colleagues who are affected by domestic abuse, we’ve signed the ‘Make a Stand’ Pledge that was launched in June 2018 by the Chartered Institute of Housing, in partnership with Women’s Aid and the Domestic Abuse Housing Alliance (DAHA), and we're also DAHA Accreditation members. This means that we’ve committed to:

  • Put in place and embed a policy to support customers who are affected by domestic abuse.
  • Make information about national and local domestic abuse support services available on our website and in other appropriate places so that they are easily accessible for customers and colleagues.
  • Put in place a policy to support colleagues who are affected by domestic abuse.
  • Appoint a champion at a senior level in our organisation to own what we’re doing to support people experiencing domestic abuse.
We're here to help

At Moat if you disclose domestic abuse to us, we will believe you and our specially trained staff will work with you to design a support plan specific to you, considering your needs. We will respect your right to make decisions that are safe for you without judgement.

You can read our Domestic Abuse Policy here.

If you're in immediate danger, we'll always encourage you to contact the police on 999 if you are able to do so. For other ways to contact the police please see below.

If you’re a Moat customer, or the person abusing you is a Moat customer, we also encourage you to contact us so that we can help.

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