Maintaining your estate

Information and advice on bulky waste, estate inspections, bin stores and more.

Abandoned vehicles

We have very strict rules regarding abandoned vehicles. Any untaxed vehicle that appears to have been abandoned in our neighbourhoods will be issued with a notice giving 14 days for the owner to remove it. After this time we may remove the vehicle and the owner will be liable to pay the cost of removal. You can report an abandoned vehicle to us via MyMoat.

Bin stores

Where bin stores allow, wheelie bins are provided so you can separate and dispose of food waste, recyclable items and general waste. It’s important to place your rubbish in the correct bin; otherwise it will not be collected by your local authority refuse collection team. If you need access to a bin store cupboard, we will give you a key or access code when you move in to your home. If you lose it, you will be responsible for replacing it. 

Bulky waste

Larger items, like mattresses, televisions and furniture should not be left in the bin store area, as it will not be removed by your local refuse team. You are responsible for arranging this to be collected from your home by contacting your local authority. To find out about local bulky waste services, go online to local.direct.gov.uk. You will be charged if you leave bulk items in the bin store.

Furthermore, fly-tipping is a criminal offence and must be reported to the police on the non-emergency telephone number 101. If you see anyone dumping rubbish, please report it. Please place your rubbish securely in plastic bags and in wheelie bins (where provided). Carelessly discarded rubbish attracts pests including cockroaches, rats, foxes and other vermin. Where pests arise in common parts, you may be charged through your service charge for us to deal with the pest control.

You can report rubbish dumping and fly tipping to us via MyMoat.

Cyclical decorations

We aim to redecorate the exterior and communal areas every five to seven years, depending on their condition. The work is done to keep the building in good condition, to maintain the value of your home and to keep repairs to a minimum. Other external areas in the maintenance cycle include windows, front doors, internal communal walls, doors, ceilings, gates, fencing and external walls. We will write to inform you if any major external decoration is due to take place on properties in your area.

Estate inspections

Estate inspections are conducted monthly, bi-monthly or quarterly by your Neighbourhood Services Manager for all communal areas, offering a regular opportunity to review the cleanliness and condition of communal areas. If you have specific concerns or want to provide feedback, then you are welcome to join us on inspections. The dates can be found on MyMoat. The estate inspection reports are available on request by emailing customer@moat.co.uk


We will treat any pest control issues in the communal areas of your building, so please contact us to report these. If you rent a home from us and have pest control issues within your home, please get in touch and we’ll work with you to find a solution. If you are a shared owner or leaseholder, in most cases, you will be responsible for managing pests within your home. In the first instance, please contact us and we can let you know whether you are responsible or not.

We do all we can to ensure that your area remains clean and comfortable to live in, but ultimately, it’s up to all of our residents to manage the day-to-day cleanliness of their homes and surrounding areas.