Repairs for homeowners

We partner with several companies to provide the communal repairs service. Where we own communal corridors, stairwells and external common areas, Morgan Sindall Property Services will deliver your repairs. Cleaning for internal communal areas is delivered by Cleanscapes, and one of four suppliers (John O'Conner, idverde, Southern Land or Pinnacle) maintains your communal grounds. We work with a number of specific contractors for lift and door entry systems repairs.

In cases where we don’t own the building, a managing agent is likely to be responsible for the communal repairs and maintenance. We keep in regular contact with the managing agents for these buildings, monitoring their performance and raising concerns on behalf of shared owners and leaseholders

• What we're responsible for

  Our priority is to keep your communal areas safe, secure and in good condition and we are responsible for items such as:

  • Doors and door entry systems
  • Bin stores
  • Parking areas and paved areas
  • Boundary walls and fencing
  • Lighting
  • Halls, stairways, lifts and other communal areas.

  Although we conduct regular inspections of internal and external communal areas, we still rely on you to let us know if you spot any issues. Please let us know as soon as a repair is needed.

• Emergency repairs to communal areas

  Emergency repairs of our communal areas include:

  • No electricity to the whole block (when not a power cut)
  • No water to the whole block (that is not an issue with a water company)
  • Damaged doors or windows (to ensure security and fire safety)
  • Damaged lighting (internal and external car park lighting)
  • Damaged floor coverings, stairs and bannisters (to ensure safety)
  • Repairs to blocked gutters, downpipes or drains where water or sewage is leaking inside a communal area
  • Roof leaks which are uncontainable
  • Lift failure.

  If your repair is an emergency, please call our Customer Service Centre on 0300 323 0011.

• How to report a repair

  We offer a range of ways for customers to report repairs. 
  The quickest way to report a routine repair is via MyMoat. You can log into or sign up for MyMoat using the link below. You can also report a routine repair by emailing or calling our Customer Service Centre on the details below.
  •    Web: Moat.co.uk/mymoat
  •    Email: customer@moat.co.uk
  •    Phone: 0300 323 0011